Operations & systems consulting
When the pieces of your business stop talking to each other, everything slowly comes apart.
Process audits, system rebuilds, and ongoing ops support — for businesses that want things actually fixed, not just patched. I find where the work actually breaks down, build something that holds up, and leave you with a system that just works.
Most operational problems aren't one problem. They're a few, working together.
The software, the process, the people, the habits — something's usually off in more than one place. Fix the obvious one and the problem just resurfaces somewhere else. Finding all of them, not just the loudest one, is the actual job.
Sound familiar?
Where small businesses usually break
If one of these is costing you time, money, or sleep, it's probably a process that was never designed to carry this much weight.
Handoffs break between departments
Sales promises what ops can't deliver; finance finds out last. Work falls through the cracks between teams that never quite sync.
You're doing by hand what software should do
Copy-pasting between spreadsheets, re-keying the same order three times, chasing status in email threads. Hours lost to work a system should handle.
Your tools don't talk to each other
The CRM, the invoicing tool, and the project tracker each hold a different version of the truth — and nobody's sure which one is right.
Growth is outpacing your operations
What worked at five people is buckling at twenty. The processes that used to be “we just know” now need to actually be built.
Why me
Years inside operations, not just advising from outside it
I've spent my career in operations management — building the processes, running the handoffs, and untangling the messes that come from teams and tools that don't line up. I've seen what actually holds up under pressure and what quietly falls apart the moment things get busy. That gap — between looking fine and actually working — is where I do my best work.
Proven in Practice
- Turned an unused tool into the system a whole team runs on — rebuilt Monday.com from scratch, now used daily across the department.
- Cut multi-hour tasks down to minutes — built a custom application to process data extraction, with no loss in accuracy and a real boost in efficiency.
- Built the systems a department now depends on — automations and workflows that quietly run in the background every day. Sometimes the hard things like backend coding and logic make all the difference.
- Became the go-to for teams at every level — from entry-level staff to senior leadership, I am trusted with all the interpersonal things most people never hear about until the resolution happens.
Let's find where your operations are leaking time.
A 15-minute call, no pitch. Tell me where things feel stuck and I'll tell you whether it's a process I can fix.